Cookie Policy

About this Cookie policy

This Cookie policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. For further information on how we use, store and keep your personal data secure, see our Privacy policy.

If you have any questions about this Cookie policy please contact us at

What are cookies?

Cookies are little text files which are stored on the hard drive of your computer or mobile device when you visit a website. Cookies work to make your experience browsing our site as smooth as possible and they remember your preferences so you don’t have to insert your details again and again.

There are two types of cookies - cookies that come directly from our website and cookies that come from third party tools that we use on the website.

Cookies can be stored for varying lengths of time on your computer or device. Session cookies are deleted from your computer or device when you close your web browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.

How do we use cookies?

We use cookies to enhance your browsing experience by:
  • Recognising when you log in and any preferred settings
  • Analysing how you use our site which helps us to troubleshoot any problems and to monitor our own performance

What cookies do we use?

Direct cookies

Cookie name:
connect.sid
Domain:
www.appointcloud.com
Type:
Session cookie
Purpose:
This cookie tracks the session, ie. whether the user is logged in to the website or not
Storage duration:
Deleted when the browser is closed
Cookie name:
cookiePopupHidden
Domain:
www.appointcloud.com
Type:
Persistent cookie
Purpose:
This cookie tracks whether the user clicked "OK" on the cookie popup and if so the popup will not be shown the next time the site is accessed
Storage duration:
120 days
Cookie name:
admin.smallSidebar
Domain:
www.appointcloud.com
Type:
Persistent cookie
Purpose:
The control panel has a sidebar menu which the user can expand or minimize. This cookie remembers whether the user expanded or minimized it so that when the page is refreshed the menu is still displayed correctly
Storage duration:
120 days

Third party cookies

Google Analytics

Google Analytics helps us continuously improve the functionality of our website and the associated user experience. Therefore, we analyze the behavior of our website’s visitors to be able to provide an improved user experience. The analysis is conducted fully anonymously.

For a detailed information about Google Analytics' cookie usage and how it protects your data, please see these pages:
https://support.google.com/analytics/answer/6004245?hl=en
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Google reCaptcha

This service helps identify and block automated bots creating fake appointments, registrations and spreading spam. reCaptha comes in two variants - visible and invisible - we use both.

How do you change cookie preferences or block cookies?

Within your browser, you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this.

If you block cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.

Changes to the Cookie policy

We may update this policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.

This Cookie policy was last updated on 27th February 2020.